Lost and Found Tips and Guidelines
Director of Operations Tammy
Hingtgen receiving items left on
the rental car shuttles..
Travelers Aid Dallas/Fort Worth
Travelers Aid Dallas/Fort Worth operates the lost and found for Dallas/Fort Worth
International Airport. Travelers Aid receives items left in all security checkpoints at DFW
International Airport, and items left on the airport shuttles, Skylink and the general airport
Each year, we receive various items lost by passengers and employees at the airport. To help
items stay with their owners, and to help reunite lost items with their owners, the following
information is offered:
If something is lost, who do I contact?
There are multiple lost and found operations at the airport, so knowing where you think an
item was lost is very important. There are three primary lost and found operations at DFW:
- Travelers Aid – Terminal E office located lower level, outside of security, at E4
972-973-4420. Hours Mon. – Fri. are 8 am – 6 pm and Sat. and
Sun. 9 am – 5 pm.
- American Airlines Lost and Found – located in Terminal C, inside security across
from gate C2. 972-425-2465 or by email at firstname.lastname@example.org. Hours are
9:30 am – 6 pm seven days a week.
- Each airline also has a small internal lost and found – usually located in their
baggage office or behind their ticket counters.
The following guidelines will help you search for your lost item:
- If it was left on an aircraft, you should contact that airlines’ LOCAL (DFW) lost and
found office. Travelers Aid can assist guests needing airline lost and found
telephone numbers other than AA. Items left on a plane DO NOT come to the
Travelers Aid lost and found office.
- If it was lost at a security screening checkpoint and recovered by TSA, it will be
picked up by the Travelers Aid office located at E4.
- If it was lost on an Airport shuttle (Terminal Link, Express Parking, Remote
Parking, Rental Car Shuttle, Skylink): Travelers Aid – Terminal E office.
- If it was lost at a ticket counter, in a baggage claim area, or in a boarding/gate
area, the most likely source to check is that airlines’ internal DFW local lost and
- For general terminal grounds check:
- Terminal A: AA lost and found
- Terminal B: AA lost and found
- Terminal C: AA lost and found
- Terminal D: Each airline lost and found
- Terminal E: Travelers Aid – Terminal E office
- If an item is recovered by the airport police it is generally taken to the Travelers
Other general lost and found tips:
- For after hours information, please contact the DFW Airport Operations Center
- The owner of an item should call to try to locate it. Do not have secretaries, friends,
other family members etc. call. A detailed description will be necessary and
depending on the item only the owner may be able to identify it. Depending on the
item, a lost and found office may not even discuss whether or not they have the item
with someone who is not the owner for security and liability reasons.
- Most lost and found offices - including ours - will not release an item to someone that
is not the owner(including spouses, secretaries, etc.) without a written/faxed release
from the owner authorizing the release.
- If you take a laptop or other electronic item through a security checkpoint and remove it
from your bag, IT IS YOUR SOLE RESPONSIBILITY to retrieve it and put it back in your
bag once you have cleared security. IT IS NOT TSA’S RESPONSIBILITY TO REPLACE
LAPTOPS IN BAGS OR TO REMIND YOU TO DO SO.
- Download and activate GPS apps on your smart phones, Iphones, Ipads etc. to help
locate them if you do lose them.
- Take an extra zip top bag with you, and before you go into the security checkpoint area,
put your keys, change, watch, cell phone etc. in that zip top bag and put it in your carry
on. That way, you have all of your “pocket” items together.
- Main things left behind at a security checkpoint: keys, belts, glasses/sunglasses,
wallets, cell phones and laptops/iPads. Please stay aware of your items and plan
accordingly. AGAIN, IT IS YOUR SOLE RESPONSIBILITY to retrieve your items before
you leave a security checkpoint. IT IS NOT TSA’S RESPONSIBILITY to return your
items or remind you to pick them up.
- Neither TSA nor any lost and found office will pay to ship items you leave at a security
checkpoint to you. Shipping expenses to return your items will be your exclusive
- Checked baggage that does not arrive is an exclusive airline responsibility. You will
need to contact and file a claim with your airline’s baggage office. Keep your baggage
claim tag in a safe place as you will need it when you file your claim.
- When you check your bag, look at your claim tag to be sure it is checked to the correct
destination BEFORE YOU LEAVE THE TICKET COUNTER.
- Put your name ON EVERYTHING!!! This includes checked baggage, carry on items,
laptops, cameras, iPads/iPods, cell phones, etc. Please also put your name and
contact information inside your baggage, laptop/camera bags, briefcases etc.
- Put an “emergency contact” number in your cell phone, and be sure your cell phone
number is listed under the phone settings. If possible put an email address in the
settings of your phone.
- Where possible, put your name in your clothing – particularly outer wear and
accessories - we receive a significant amount of caps, hats, belts and coats.
- Pencil your address and telephone number in your passport and update each time you
travel; page 4 on new passports or page 7 on older passports.
- Remain aware of your items at all times – perform a quick mental inventory when you
leave the ticket counter, go through security, go to the restroom, leave the gate area or
baggage claim. Be sure you arrive at your destination with everything you began your
trip with. Ultimately it is your responsibility to keep track of your items – not TSA’s, or
the airline’s, or the airport’s.
- If you discover you have lost an item while you are in the airport, immediately retrace
your steps to see if you can find it.
- Lost and found offices will not let you go in their office and search through the items
turned in. You will be required to provide a sufficiently detailed description to establish
- Lost and found offices normally will not let someone else pick up your lost item unless
you have provided them with a written/faxed authorization to release it to another
- Airlines will not normally “ship” a lost item to you or “put it on the next flight”.
- Airport police will not normally pull and check security tapes to find out who may have
picked up a lost item unless you can establish a substantial case that it was stolen.
Keep in mind that checking tapes to see if another passenger took an item will do no
good as you will not be able to identify that person nor track where they went.
- If you do lose an item, contact the appropriate lost and found as soon as possible, but
keep in mind that depending on who found the item, it may take several days for the
item to work its way to lost and found.
- Finally, please keep in mind that just because something is lost, does not
automatically mean it will be found. That depends on who finds it and what they
decide to do with it. Some items are never found and recovered.
If you are looking for a lost item and wish to see if it is in our inventory, please use the lost
item option on the "Contact Us" page of this website.